Operations
Opening the business
Get the premises, systems and team ready for the day.
Use this template ↗START WITH A LITTLE STRUCTURE
A starting point.
Never someone else’s rules.
Choose a template and fill in how your business actually works. Nothing is approved for staff until you review it.
Reception
Appointment booking
Make every booking clear, complete and ready for the customer.
Use this template ↗Customer service
New client onboarding
Give each new client a consistent start.
Use this template ↗People
New starter induction
Prepare your new colleague to work confidently.
Use this template ↗Customer service
Handling a complaint
Help staff respond consistently and know when to escalate.
Use this template ↗Operations
End-of-day closing
Finish the day with a clear record and a ready business.
Use this template ↗